MCLA is committed to providing updated telecommunication services to the entire MCLA college community, as well as, the outside community. The telecommunications department is continuing to evolve in the areas of faster, more efficient and professional service. Our effort is to stay competitive in the area of providing technologies so we can continue to grow and expand with our institution, and offer an innovative source of communication for the future here at MCLA.

This webpage is designed to provide all persons quick and reliable access to information regarding retrieving voicemail on and off campus, directory assistance, troubleshooting telecom issues, and answers to most frequently asked questions.

For more information, please contact X5284 or to report any problems and/or concerns, contact the Voicemail Help Desk @ X5115 or e-mail Sandra.Macksey

Switchboard Location and Hours of Operation

The switchboard is located in the Public Safety office on the first floor of the Amsler Campus Center adjacent to the bookstore.

Hours of operation are from 8 am to 4 pm Monday through Friday for assistance with international calling, programming problems and all other troubleshooting or assistance via the college operator. There is 24/7 Emergency response dispatcher for assistance.

Switchboard Procedure and User Information

• The college community is encouraged to utilize the college directory to connect to the appropriate extension via the main automated college menu, press 3 for college directory, faculty/staff campus directory booklets, and via our college website Phone lookup
• International calling is restricted on most phones on campus. In order to connect internationally, please call the operator with the complete number you wish to call including 011, country code, city code and phone number.
• The operator nor the dispatcher will connect calls to a student resident phone number. These number also are available, unless a student chooses to be unlisted, in the booklets, automated voicemail directory and on the college website.
• For emergency assistance on campus, dial 5100 only, which is a college designated number to contact Public Safety office directly and is top priority in the order of being answered by the operator or dispatcher.

Telecommunication Services

All Faculty/Administrative/Staff requests for service should be directed to the Telecom/Voicemail Help Desk X 5115. All issues or troubles are to be reported to the help desk are as follows:

• troubleshooting phone problems
• moving extensions to new locations
• requesting new phones or phone accessories
• requesting new phone line and phone extension
• resetting/changing pass codes
• setting up new voice mail boxes
• setting up voice mail trees for departments
• troubleshooting fax/modem problems
• telephone training

Also consult the Telecommunication FAQ for other concerns and questions.

All students requesting voice mail problems, contact X5115. For long distance problems or PBN(Personal Billing Number) issues, contact PaeTec Communications @ 1-800-962-4772 or log on to www.campuslink.paetec.com.

Telecommunication System/Information

Our phone system and local phone service offers a number of helpful features that are available to the campus community.

• Faculty/Staff Voicemail Instructions/Student Voicemail Instructions
• Dialing Instructions
• Courtesy/Emergency Phone Locations
• On Campus Telephone Directory
• State College & University Directory
• National Directory
• Single Line Phone Programming Instructions
• D-Term Digital 16-24 Button Phone Programming Instructions
• Frequently Ask Questions (FAQ)/Troubleshooting

Local calling:

Press 9 then dial 662*,663*,664*,743*,458*,or 597*, for local area which includes:

• North Adams
• Clarksburg
• Adams
• Cheshire
• Williamstown

Long distance calling:

Administrative:
Press 9 then dial 1-413-44*, 43*, 49* for long distance calls outside local areas.

Students:
Press 8, 1, area code, 7-digit number, and then when prompted put in your PBN code for your long distance.

International calling and faxing:

Most departments and on campus phones do not allow international calling access. All calls requiring 011, need to go through the campus switchboard "0". Your calling number needs to consist of 011, country code, city code, and phone number.

International faxing can be obtained by using the fax machine located in the Administration/Finance department, bottom of Eldridge Hall which is available to the MCLA community.

To set up or activate your voicemail:

Access voicemail from your personal extension:

1. Dial 5101, type in security code

Access voicemail if you share an extension (tree) or from another extension:

1. Dial 5101
2. Press #
3. Type in 9 plus voicemail box #
4. Type in security code.
Tips to Remember: 1 for Yes 2 for No * for Main menu # for Previous Menu/Backout

Shortcut features:

1. Fwd directly into a voicemail box.
1. Press the TRF button
2. Dial 5101, listen for main menu, then
3. Dial extension #, then press 1
4. Hang up.
2. To get to main menu from any extension.
1. Dial 5101
2. Press #
3. Use college directory options to connect to other Exts.
3. To retrieve a caller out of TRF voicemail, Press 3 **
4. To exit out of a voicemail quickly, Press # at start of recording.
5. To skip directly to hear messages,Press 4
6. Tos skip greetings to leave a message, Press *
7. To fast delete messages, Press 3 6

General Menu: 4 Reply to message # Back a menu 4 New Messages 5 Leave a message for another Ext. 6 Old messages 7 Set up options

Reviewing and Replying to messages: * Main Menu 5 Next message 6 Delete 7 Archive(save) 8 Time stamp 9 Redirect message 0 Save as a New message # Repeat message

Voicemail System Instructions Students
Programming your voicemail:(Single Room) Dial 5101 from your phone. Press in 9 personal ID # given to you on enclosed sheet. Follow your message center instructions on how to set up security code, greeting, name, etc.	Programming voicemail: (Double Room) Dial 5101 Press 9 personal ID # given on the enclosed sheet then Follow message center instructions for set up Security code, greeting, name, etc

Accessing Your Mailbox Messages:
From your extension Dial 5101 from on-campus, Enter your 9 personal ID # Enter your security code	From Off-Campus Dial (413) 662-5101 Enter your 9 personal ID # Enter your security code	From another On-Campus Extension Dial 5101 Enter your 9 personal ID # Enter your security code

TIPS: Press (1) for Yes, Press (2) for No, Press (*) for the main menu, (#) Previous Menu, or (***) Exit System

Playing Your Message:

1. Enter your personal ID# and security code#
2. Press (4) check new messages
3. Press (5) leave messages
4. Press (6) review messages
5. Press (7) to change setup options

While reviewing your messages you can:

1. Press (3) menu options
2. Press (4) Slow down playback
3. Press (5) adjust volume
4. Press (6) Speed up playback
5. Press (7) rewind
6. Press (8) pause
7. Press (9) repeat
8. Press (*) save as new message

Set up Options Menu

1. Enter your personal ID#
2. Press (7) for setup options
3. Press (7) for personal options
1. Press (4) to change security code
2. Press (5) to record name
3. Press (6) to change spelled name
4. Press (7) directory listing on/off

Exiting Your Mailbox

1. Press (***) to exit the system
2. Press (*) to finish a recording
3. Press (3) to hear menu options

Courtesy/Emergency Phone Locations

Two emergency phones are located on campus connecting the caller directly to Public Safety. To use these phones, press the red button and speak into box. The number will be displayed indicating location of caller.

Location of Emergency phones:

• Church Street Center -Parking lot
• Venable Gym (outside back wall of building going towards Campus Center)

Courtesy phones:

• Eldrige Hall (First Lobby area)
• Freel Library (Basement area by stairs)
• Freel Library (First Floor Entrance)
• Mark Hopkins (First Floor - Computer labs)
• Mark Hopkins (Second Floor - Education)
• Murdock Hall (Southend of building, front entrance next to elevator)
• Bowman Hall (First Floor by Vending Lobby)
• Bowman Hall (Second Floor by Quad Entrance)
• Bowman Hall (Third Floor in Center Lobby)
• Venable Hall (First Floor/Foyer)
• Venable Hall (Second Floor/Mailroom area)
• Venable Hall (Third Floor/Biology Lobby)
• Campus Center (Basement/Training Room area)
• Campus Center (First Floor/Marketplace area)
• Campus Center (Second Floor/Restrooms)
• Campus Center (Third Floor/Elevator Lobby)
• Church Street Center (First Floor/Boiler Room)

Emergency Numbers

Campus Police (Emergency Only)	5100	Off-Campus (662)-
Non-emergency calls	5284
College Counseling Center	5331
College Health Services	5421
North Adams Police Department	911(Emergency Only)
North Adams Regional Hospital	664-5000

Massachusetts State Colleges and Universities Telephone Directory

Berkshire Community College	413-499-4660
Bridgewater State	508-531-1000
Bristol Community	508-678-2811
Bunker Hill Community	617-228-2000
Cape Cod Community	508-362-2131
Fitchburg State	978-345-2151
Framingham State	508-620-1220
Greenfield Community	413-775-1000
Holyoke Community	413-538-7000
Mass Bay Community	781-239-3000
Mass College of Art	671-232-1555
Mass Maritime	508-830-5000
Massasoit Community	508-588-9100
Middlesex Community	781-275-8910
Mt. Wachusett Community	978-632-6600
North Shore Community	978-762-4000
Northern Essex Community	978-556-3000
Quinsigamond Community	508-853-2300
Roxbury Community	617-427-0060
Salem State	978-542-6000
Springfield Technical Community	413-781-7822
University of Mass/Dartmouth	508-999-8000
University of Mass/Lowell	978-934-4000
University of Mass/Amherst	413-545-0111
University of Mass/Boston	617-287-5000
UMASS Memorial Health Care	508-334-1000
Westfield State	413-572-5300
Worcester State	508-929-8000

Single Line Phone Programming
Forward calls on a Single line Phone:
Pick up receiver and press:

Press*1	FWD	Busy
Press*2	FWD	ALL
Press*3	FWD	N/A

Then dial desired phone number or voicemail number

To Deactivate Call FWD on a Single Line:


Press#1	CxL Fwd Busy
Press#2	CxL Fwd All
Press#3	CxL Fwd N/A

Set Memory for 7 One Touch keys:
1. Leave phone on the hook.
2. Remove card sheet from keys.
3. Set memory switch to Write.
4. Press desired key.
5. Dial number (9) first
6. Continue programming desired keys.
7. When done, set memory switch to Protect
To Clear Memory of Key Buttons:
1. Leave phone on the hook.
2. Remove card sheet
3. Set memory switch to Write
4. Press desired key
5. With a pencil or pointed object, press Erase
6. Reprogram key if desire, dial in number or extension, then press key again to set
7. Set memory switch to Protect to save changes

To Transfer a call on a single line phone:

1. After conversing with party;
2. Press Flash;
3. Dial extension number
4. Then hang up.

D-Term 16-24 Phone Programming Instructions

Function Key Activities on D-Term 16-24 Key Phone:


FNC+1=	Turn microphone on or off
FNC+2=	Adjusts handset receiver volume
FNC+3=	Selects ringer tone.
FNC+4=	Adjusts transmission/receiving volume.
FNC+5=	Activates hands-free operation. (Headsets only)
FNC+6=	Deactivates hands-free operation. (Headsets only)
FNC+7=	Turns call indicator lamp on and off for incoming call Notification. (if turned off, this lamp will still light to indicate message waiting.)

Programming 16-24 Button Phones:

1. Leave receiver on the hook
2. Press FNC button
3. Press desired keypad button.
4. Enter the phone number. Display indicates digits dialed. Include 9 first.
5. Press FNC again to save programmed number. Display will indicate SPD SET.

This method is used to program all top keys on phone pad and on the side for a 24 button phone.

Conference Call on D-Term phones (16-24 buttons):

1. with the first caller on the line, ask party to hold.
2. Press TRF, receive dial tone
3. Dial desired number.
4. When caller answers, press CNF....CNF LED lights.
5. Three-way conference is established.
6. If one party hangs up, the other two parties remain connected, but the CNF LED light goes out.

TO TRANSFER A CALL ON A 15-24 BUTTON PHONE:

1. After conversing with party;
2. Press TRF
3. Dial desired extension number
4. Then hang up.

PUT CALLS DIRECTLY INTO VOICEMAIL:

1. While you have a call on the line and they want to be put directly into someone's voicemail box, press TRF
2. Then dial 5101, *, Ext#, then hang up

Frequently Asked Questions and Troubleshooting Telephone Questions: "My phone is broken, dead, or not work?" Unplug your phone cord from the wall jack for 30 seconds, then plug back into the jack. "Can I move my NEC phone from one jack to another"? NO. Our NEC system does not allow any phone to be plugged into the any jack. Each jack is programmed for a specific type of phone (digital/analog). Moving a phone will cause it not to function or cause damage within the PBX. "Can I dial 411 for directory still?" You can dial a number to access the national directory service at 555-1212, or go to switchboard link on left side. "I need a speaker phone for a conference call, where do i get one?" Telecommunication department has a wireless conference phone that operates on an analog port. Call X5284 to reserve the phone. "I need to have a conference call with more than 3 parties involved, do we have the capability?" Yes. We have conference calling through PaeTec which is generated by access codes. Contact X5284 for details. Voice Mail Questions "I'm not getting messages on my voice mail?" Probably your phone has to be reprogrammed to voice mail. Refer to the instructions for what type of phone (analog or digital). "I forgot my voicemail number to access my messages?" You can dial your own phone number to find out your voicemail number. The system will identify you within the voicemail greeting. Dial 5101 then Dial your extension number, then hit 1 to get right into voicemail. The system will identify you and your voicemail number. If you still have problems, contact the voicemail help desk X5115. "I forgot my passcode or having problems with my long distance?" You need to contact PaeTec Communications Customer Service @ 800-962-4772 or log on to campuslink.paetec.com. "I am a resident student and my phone is not taking messages?" Call the voicemail help desk, at X5115 "Can I retrieve a deleted message from my voicemail?" No Always archive messages unless you are sure you want to delete, and once you disconnect from the system there is no retrieving deleted messages. PAETEC Long Distance Service for Campus Residents at Massachusetts College of Liberal Arts Convient - Great Rates - Individual Billing The School has selected PAETEC to provide your telecommunications services. PAETEC offers a calling program with outstanding quality, flexibility and affordability to truly meet your needs. With PAETEC, you will receive the convenience and savings you deserve, and the best part is that you don't have to do a thing to take advantage of these services! PAETEC has taken the hassle out of activating your telecommunication service. Take Advantage of These Exciting Features: No sign up necessary - Services are ready and active when you arrive on campus! Personal Billing Number (PBN) - With your PBN, you can place calls both on campus and off campus. There is no need for a separate calling card. Your PBN will be available at move in this fall. If you had a code with AT&T the same number will be activated under this plan. Individualized bills eliminate the confusion that comes with sharing telephone services with roommates. Numerous payment options - You have the option to pay your bills by mail with a check or money order, by credit card via the web at campuslink.paetec.com , or by contacting PAETEC's Customer Service at (800)962-4772. Calling Guide - The PAETEC Calling Guide gives you dialing instructions, billing and credit limit information, repair procedures, as well as other details. Web Access to Your Account Once you begin using the PAETEC Services, you can access all your account information at campuslink.paetec.com. all you need is your account number and PBN. Here's what you can do at the PAETEC site: Obtain your current account balance View general information and instructions View your invoice and payment history Cost a call online to see how much a call will cost to your family and friends Print your bill Pay your bill (American Express, Visa, MasterCard, Discover) Obtain information from your Calling Guide Customized Rate Plans Local Calling Plan - Limited free local calling area! Standard Rate Long Distance Plan - 5.9¢ per minute all intrastate and interstate calls! No sign-up necessary. Premier Long Distance Plan - For volume users you may want to opt for this instead. You can sign up for this plan for a monthly charge of $4.95 and all intrastate and interstate calls are billed at 2.9¢ per minute! Great international rates! Questions? Please visit PAETEC at https://www.campuslink.paetec.com/ or contact Customer Service at (800)962-4772.