Health Services

Patient Rights

  • The right to be treated with respect, consideration and dignity.
  • The right to accurate information concerning the diagnosis, treatment and prognosis of an illness.
  • The right to a second opinion.
  • The right to refuse treatment, except as prohibited by law.
  • The right to know who is caring for or treating you. The practitioner's name and professional qualifications should be visible or stated on introduction.
  • The right to privacy and confidentiality of your records.
  • The right to review any medical records created by the MCLA Health Services regarding your care.

Patient Responsibilities

  • The responsibility to provide accurate and complete information about your present complaint, past medical history, and current medication use.
  • The responsibility to ask questions and discuss concerns with the provider concerning your diagnosis, treatment and prognosis of your illness or any instructions given.
  • The responsibility to allow enough time for examination and explanation by the provider (minimally 15 minutes.)
  • The responsibility to comply with Commonwealth of Massachusetts Law that requires you to maintain a health insurance policy that provides basic health care coverage.
  • The responsibility to provide insurance information when necessary.
  • The responsibility for any laboratory or outside health agency charges billed to you.