Know all the facts we have about your illness, treatments and possible outcomes. Your
healthcare provider will give these facts to you in the most accurate and honest way.
Know the name, specialty and credentials of the healthcare provider responsible for
Have a chaperone present during any examination.
Say yes to treatment, or to refuse treatment.
The right to a second opinion.
Participate in decision-making.
Agree to an advance directive, such as a healthcare proxy, which tells your healthcare
provider how you want to be treated and whom you want to make decisions for you if
you cannot speak for yourself at the time. The person you choose in your proxy is
your healthcare agent.
Be examined or communicate in private with the healthcare professional.
Look at your medical record and get a copy for a reasonable fee.
Receive a copy of MCLA Health Services Notice of Privacy Practice.
Privacy and confidentiality of your records.
You are responsible for:
To allow enough time for examination and explanation by the provider.
To provide insurance information when necessary and know the extent and limitations of
your insurance benefits.
Any laboratory or outside health agency charges billed to you.
Honestly telling the staff about your current symptoms, your health history or any
other information regarding your health that will help us treat you.
Following the treatment plan recommended by your healthcare provider.
Telling us the medications you are taking, including the strength and how often you
take them. Include over-the-counter medications, dietary supplements and herbal products
you take, and/or alternative medicines or treatments you receive. Report any allergies
or reactions you have had to any medications.
To ask questions and discuss concerns with the provider concerning your diagnosis,
treatment and prognosis of your illness or any instructions given.
Being considerate of MCLA Health Services staff and other patients, and respectful
of MCLA Health Services property and the property of others.