Covid 19 & Financial Aid/Billing Information

Updated December 14, 2020

With the situation changing rapidly each day, MCLA and the Student Financial Services Office are staying up-to-date with COVID-19 information on both a statewide and federal level. We thank you for your patience during this difficult time. Please continue to check this page for updates as they become available.

For general information regarding MCLA and COVID-19, please click here.

Please be advised that, in an effort to promote social distancing and prevent the spread of COVID-19, the Student Financial Services staff will be working remotely until January 4. Our staff will be available during our normal business hours of Monday through Friday, 8:30am to 4:45pm. Since we are working remotely, the best form of communication at this time is email, but we will return calls and be available to meet via Microsoft Teams. Please also be advised that it may take longer than usual to respond to your request(s), but we are all working together to ensure that MCLA continues to serve our students and will respond to your email as soon as possible.

    • If you or your family are directly impacted financially by the COVID-19 pandemic and will be attending MCLA in the fall of 2020 or spring of 2021, you are able to complete a Special Circumstance Appeal for Financial Aid. Impact includes, but is not limited to, loss of employment, reduced income, and/or changes in expenses due to COVID-19.
    • A completed Special Circumstance Appeal will determine if there is any increase to eligibility for certain financial aid programs.
    • If you believe this applies to you, Students logged into the myMCLA Portal can complete a Special Circumstance Appeal electronically (recommended) or a .pdf is available here.
    • Due to the recent passage of the CARES Act, all federal student loan borrowers will be automatically placed on an Emergency Forbearance effective March 13, 2020 through December 31, 2020 January 31, 2021. Additionally, the interest rate for all federal student loans will be reduced to 0% effective March 13, 2020 December 31, 2020 January 31, 2021. A .pdf of important loan information is available here.
    • Please note that the CARES Act only applies to federal student loans, such as the Direct Subsidized Student Loan, the Direct Unsubsidized Student Loan, the Direct Parent Plus Loan, and the Perkins Loan. Private loans are not covered by the CARES Act, however, students and families are strongly encouraged to reach out to their private loan servicer (if applicable) for assistance during the COVID-19 pandemic.
    • If you are unsure of who your loan servicer is or if your loans are federal or private, please contact Lori Keating, the Student Loan Coordinator, at
    • Coronavirus and Forbearance Info for Students, Borrowers, and Parents from the U.S. Department of Education
    • MCLA issued a prorated credit to student accounts for room, board, and parking permits. As of May 2020, all adjustments were made. There was no prorated credit for tuition and mandatory fees, as the remainder of the semester is being delivered remotely. Bonnie Howland, the Director of Student Financial Services, emailed students on March 23 with more information and a .pdf of that email is available here.
    • A week before adjustments were reflected on accounts, each affected student was notified via email of their refund amount and how those funds were being returned. It is important to remember that student refunds take different forms, such as credit card refunds, check, or by reduction of the monthly payment plan.
    • If you have any questions about your refund or how it was returned, contact Student Accounts at