Office of Student Financial Services



Welcome to the Student Accounts/Bursar's Office. We are responsible for processing and collecting student tuition bills, and issuing student refund checks.  We also administer the student health insurance program and meal plans. Our mission and goal is to provide students and families assistance in meeting their financial obligations for college.  Have a question? Check out our FAQ or call us - we are here to help and work with you!

Do you need to come by Student Accounts? Book a counter appointment here.


Billing Information

Students are billed in two installments. Fall semester bills are mailed in early July and due in early August. Spring semester bills are mailed in mid November and due in mid December. Bills are mailed to the permanent address on file at the beginning of each semester, and e-bills are emailed to the students at their school email accounts. It is the responsibility of the student to provide a copy of the email to the payer of their tuition.  

Students must respond to their bill by completing an Intent to Attend Form with indication of payment method by the due date. Non-response and non-payment will result in being dropped from your coursework. Students who are dropped for non-payment would be allowed to re-enroll in courses once their account is deemed satisfied.  

If you have met the Financial Aid Office deadlines, awarded financial aid, and accepted that aid, it should appear on your statement. If your award does not appear on your statement as a credit, please contact the Financial Aid Office at 413-662-5219. For federal student loans to appear as aid you must have accepted your award to the Financial Aid Office, and first time borrowers need to complete both Entrance Counseling and a Master Promissory Note.

If there is a balance due shown on your statement, you have several options for payment:  

  • Pay your balance by the due date with cash, personal check or debit/credit card; 
  • Contact our Financial Aid Office to apply for an alternative loan; or
  • Monthly payment plan. MCLA is proud to offer tuition payment plan options that allow you to spread expenses over the semester and limit debt. This option is administered by Nelnet. For costs, schedules, or to enroll, please visit

You are expected to return payment due or have payment arrangements made, such as loans or a payment plan, on or before the due date. Students who register for courses at the College do so with the understanding that they are responsible for payment of all charges reflected on their bills. Registered students also understand that certain penalties are applied to accounts that are not settled in full by each semester's due date, such as incurred late fee surcharges, and withheld official academic transcripts.  Students may also be dropped from their coursework prior to the start of the semester. To re-enroll in coursework, the balance would need to be satisfied, as well as a $75 late registration fee charged to the account.

The Student Accounts office reserves the right to request payment in advance for coursework if a student has demonstrated an unsatisfactory payment history, or has defaulted on a prior payment arrangement. This includes any default of prior monthly payment plans, and/or repeated collection efforts.


The Family Education Rights and Privacy Acts affords students certain rights with respect to the student's education records. MCLA cannot release any financial information, including refunds, pertaining to an account to anyone but the student. This includes students that have not obtained the age of 18. If you would like to allow us to share financial information with a parent, guardian, or other interested party, please complete the FERPA form and return it to the Student Accounts Office. You may also complete the FERPA electronically by following the link on the right hand side of this webpage. 

Returned Checks/ACH

A fee of $25 will be added to your account for each check/ACH payment returned by your bank.


If you do not plan to attend MCLA this semester, you must notify the Office of Student Records at 413-662-5389. Non-attendance in classes does not constitute withdrawal, and you will still be responsible for any charges incurred.

Refund Policy

This policy applies to students who are fully withdrawing or taking a leave of absence from MCLA. If you withdraw prior to the first day of classes (official opening), you will receive a 100% refund (less any Admissions or Dormitory Deposits).  

All refunds for withdrawals after the start of school are determined on a pro-rata basis up to the 60% point of the semester. For more information on this refund policy, visit the Financial Aid Office's website.

In addition, students are eligible for a supplemental Tuition Insurance program through Liberty Mutual, which provides up to 100% protection for your investment, should you need to unexpectedly withdraw. You must sign up before classes begin to be covered.

Student Refunds and Book Advances

If the payments on a student's account exceeds the charges, the student will be issued a refund. This typically occurs roughly one month after the start of the semester, but some refunds may be issued later depending on the academic program or type of fund. For more information on student refunds from overpayments, visit the Student Refund Information page.

Book advances for the MCLA Bookstore are available to students due back a refund and are issued in increments of $50.00. If you are interested in a book advance, email Student Accounts at or call 413-662-5230. If you have requested a book advance, you will need to go to Student Accounts with a valid photo ID (student ID, driver's license, etc.) in order to receive your advance. You will also need to notify Student Accounts with the desired amount of the advance upon pickup. 

Fall 2019 semester book advances will not be available until Tuesday, September 3rd at 9:00 am. 

529 Plans & College Savings

If a student or family member has a 529 Plan or other college savings plan, such as a MEFA, please notify Student Accounts. When requesting a withdrawal from a plan, please ensure that both the student ID (A#) and legal name are printed on the check.

For questions regarding MEFA U.Plan or to have funds forwarded to MCLA for a student, you may call 1-800-449-6332, email, or go online to  

Veteran Benefits

Attention Students Receiving Veteran Benefits: Students receiving chapter 31 or 33 veteran benefits will not be subjected to the following while waiting for VA payments:

  • Preventing enrollment
  • Assessing a late payment fee
  • Requiring alternative or additional sources of funding
  • Denial of any additional information needed for certification

Veteran benefits are certified by the Registrar and coordinated with Student Accounts. If you are eligible for any veteran benefits but have questions on how to start this process, please contact Student Accounts at 413-662-5230 or the Registrar's Office at 413-662-5216.


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